FAQs

Q. Who can I contact incase of inadequate feedback from any TNBS personnel?

We, have at the TNBS Corporate Office a centralized, dedicated Customer Care unit to ensure that you are given timely and correct feedback. Please send a mail to query@tnbskuwait.com with your contact details and we shall get back to you within 24 hours. (Subject ‘For attention of Customer Care Personnel’)

Q. How safe are my shipments with TNBS ?

While all efforts are made to ensure zero error service we also have a ‘Comprehensive Risk Coverage Policy’, which insures your shipment against any unforeseen event such as loss or damage during transit.
For details please refer our Automatic Risk Coverage Section or get in touch with our booking branch.

Q. How many days will it take to deliver my shipment ?

Document will take 3 - 5 working days. Parcel will take 7 - 10 working days.

Q. How much will it cost to send my shipment ?

Please refer to the link for a Business Enquiry (Document / Parcel)

Q. What shipments can not be carried by you ?

List of banned items by the Law of Kuwait & Indian Law

Q. Can I book cash, precious stones or jewellery ?

Carrying or booking valuable such as these is illegal as they are items banned under the ‘Postal Regulation Act’ We do not carry the same and hold no responsibility if booked without our knowledge.

Q. I am interested in using your services – can your representative visit me for a discussion ?

Please send a mail to query@tnbskuwait.com (bearing the subject ‘Shipment Call’). Please mention the time and date convenient to you in the body of the mail along with your contact details so that our representative may visit you.

Q. Can I change the address of a shipment that is not yet been delivered ?

Yes, in order to do the same please get in touch with the booking branch. If the shipment has not already been delivered the needful shall be done – for this purpose we shall require written intimation within 48 hours of booking.
You could, alternatively put a mail to query@tnbskuwait.com (with the subject ‘change address’, giving your contact details and the fresh address)

Q. How can I locate a shipment that has been sent to me / has been sent by me ?

Please click on the link to track your document or parcel online

Q. Do you provide delivery / pick up facility at the locations specified by me ?

Yes

Q. What is the ‘Customer Support Form’ I am being asked to fill if unable to track my shipment and why do I need to fill it ?

This form has been designed to ensure that incase of any technical problems encountered in capturing data, you are updated with the status of your shipment through email. Based on the details filled by you an automated query is sent to our Customer Support Personnel who can get back to you at the earliest with the required information.

Q. How important is my feedback / suggestions to TNBS ?

We value your suggestions / opinions and believe that it is on the basis of feedback received from you that we are able to constantly upgrade our services. Please fill in this form to help us serve you better.