"We owe out customers Quality",

Customers are increasingly demanding when it comes to measuring performance, tractability and transparency. End-customers are requiring consistently reliable, closely-controlled cargo flows, partly because of their own time-related needs (eg, just-in-time work processes) and partly because of the very nature of the cargo carried.

A Quality programme is also based on measurement. A whole spectrum of performance indicators are measured throughout the service chain. These are published and analyzed in-house, and where appropriate lead to remedial action plans.

In-house, TNBS has integrated a QSE (Quality, Health/Workplace Safety and Environment) programme in an effort to continually improve on the way we satisfy the expectations and concerns of our customers, our staff and of the wider community.

The programme is based on a process of continuous improvement involving all staff and is underpinned by the values of the Quality network as a means of providing everyone with the methods and tools they need to enhance their performance in terms of risk management (ie, the cargo sector process, health and safety in the workplace, and the environmental impact of our business activities).